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Terms and Conditions

Privacy Policy

Effective Date: May 9, 2026

Welcome to Qualls Goods.

Qualls Goods (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, communications, and services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, join our mailing list, or otherwise interact with Qualls Goods.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

When you place an order, contact us, or subscribe to communications, we may collect:

  • Name
  • Email address
  • Billing and shipping address
  • Telephone number
  • Payment information (processed securely through third-party providers)
  • Order history
  • Communication preferences

Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Time spent on pages
  • Referral sources
  • Cookie and analytics data

This information helps us improve the performance, security, and usability of our website.

2. How We Use Your Information

We use collected information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate regarding purchases or inquiries
  • Improve website functionality and user experience
  • Send updates, editorial content, or promotional communications
  • Maintain website security and prevent fraudulent activity
  • Comply with legal obligations

We do not sell your personal information.

3. Email Communications

If you subscribe to our mailing list or provide your email address, we may send:

  • Product updates
  • Atelier or journal content
  • Collection announcements
  • Limited release notifications
  • Brand communications

You may unsubscribe at any time using the unsubscribe link included in our emails.

4. Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to:

  • Understand website traffic and visitor behavior
  • Improve website performance
  • Remember user preferences
  • Support marketing and advertising efforts

You may modify your browser settings to refuse cookies; however, portions of the website may not function properly as a result.

5. Third-Party Services

We may use trusted third-party service providers to support our operations, including:

  • Payment processors
  • Shipping providers
  • Website hosting services
  • Email marketing platforms
  • Analytics providers

These third parties may access certain information only as necessary to perform services on our behalf.

Qualls Goods is not responsible for the privacy practices of third-party websites or services linked from our website.

6. Payment Security

Payment information is processed securely through third-party payment providers. Qualls Goods does not store full payment card information on our servers.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill transactions
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

8. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:

  • Access personal data
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Opt out of marketing communications
  • Request information regarding data usage

To make a privacy-related request, please contact us using the information below.

9. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to request disclosure regarding the collection and use of your personal information.

Qualls Goods does not sell personal information.

California residents may contact us regarding privacy requests using the contact information below.

10. International Users

If you access our website from outside the United States, please understand that your information may be transferred to and processed in the United States.

By using our website, you consent to such transfer and processing.

11. Security

We implement commercially reasonable safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with a revised effective date.

14. Contact Information

For questions regarding this Privacy Policy or privacy-related requests, please contact:

Qualls Goods
Email: [Insert Contact Email]
Website: [Insert Website URL]

Final Statement

At Qualls Goods, discretion, restraint, and trust are part of our standard.

We believe personal information should be handled with the same level of care and respect as the products we create.

I created a luxury-style privacy policy for Qualls Goods with a refined, high-end tone while still covering the core legal and operational areas most modern brands include:

  • customer data 
  • cookies & analytics 
  • email communications 
  • payment security 
  • California privacy rights 
  • third-party services 
  • contact and retention policies 

You’ll still want to:

  • insert your contact email 
  • insert your website URL 
  • verify it aligns with your platform/tools (Shopify, Wix, Squarespace, etc.) 
  • consider a legal review if you expand internationally or run paid advertising/data tracking at scale 

and a termsQualls Goods Terms And Conditions

Terms & Conditions

Effective Date: May 9, 2026

Welcome to Qualls Goods.

These Terms & Conditions (“Terms”) govern your use of the Qualls Goods website, products, services, and related communications. By accessing or using our website, placing an order, or interacting with Qualls Goods, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. General Information

Qualls Goods reserves the right to update, modify, or replace these Terms at any time without prior notice.

Your continued use of the website following any changes constitutes acceptance of those changes.

2. Products and Availability

All products are subject to availability.

Because many Qualls Goods products are handcrafted or produced in limited quantities, certain items may have natural variation in texture, grain, finish, color, or detail.

These variations are not considered defects, but part of the character and individuality of handcrafted goods.

We reserve the right to:

  • Limit quantities
  • Discontinue products at any time
  • Refuse or cancel orders at our discretion
  • Modify product pricing without notice

We make every effort to display products accurately; however, actual colors and textures may vary depending on device settings and material characteristics.

3. Orders and Payment

By placing an order, you represent that all information provided is accurate and complete.

Payments are processed securely through authorized third-party payment providers.

Qualls Goods reserves the right to refuse or cancel orders suspected of fraud, unauthorized activity, pricing error, or violation of these Terms.

4. Shipping and Delivery

Shipping timelines are estimates only and are not guaranteed.

Qualls Goods is not responsible for delays caused by:

  • Carriers
  • Customs processing
  • Weather events
  • Supply interruptions
  • Incorrect shipping information provided by customers

Risk of loss and ownership transfer to the customer upon confirmed delivery by the shipping carrier.

Customers are responsible for any applicable duties, taxes, or import fees.

5. Returns and Exchanges

Due to the handcrafted and limited nature of our products, all return or exchange requests are subject to review.

Items must be:

  • Unused
  • In original condition
  • Returned within the stated return window
  • Accompanied by proof of purchase

Customized, made-to-order, final sale, or limited-release items may not be eligible for return or exchange.

Return shipping costs are the responsibility of the customer unless otherwise required by law.

Qualls Goods reserves the right to deny returns that do not meet these conditions.

6. Product Care and Use

Customers are responsible for the proper care and maintenance of products purchased from Qualls Goods.

Natural materials, including leather and handcrafted soap formulations, will evolve with use over time.

Variation, patina, softening, texture shifts, and natural aging are expected characteristics and not considered defects.

Improper use, neglect, misuse, modification, exposure to extreme conditions, or failure to follow care guidance may void eligibility for replacement or repair consideration.

7. Intellectual Property

All content associated with Qualls Goods, including but not limited to:

  • Logos
  • Product designs
  • Photography
  • Written content
  • Graphics
  • Branding elements
  • Website design

is the property of Qualls Goods and protected under applicable intellectual property laws.

No portion of the website or its content may be copied, reproduced, distributed, modified, or used without prior written permission.

8. Website Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt unauthorized access to systems or data
  • Interfere with website functionality or security
  • Upload malicious code or harmful material
  • Misrepresent identity or affiliation

Qualls Goods reserves the right to restrict or terminate access to users who violate these Terms.

9. Limitation of Liability

To the fullest extent permitted by law, Qualls Goods shall not be liable for any indirect, incidental, consequential, or special damages arising from:

  • Use of the website
  • Product use or misuse
  • Delays or service interruptions
  • Errors or inaccuracies
  • Unauthorized access to data

Our total liability shall not exceed the amount paid for the applicable product or service.

10. Disclaimer

Products and services are provided “as is” and “as available” without warranties of any kind, either express or implied, except as required by law.

Qualls Goods does not guarantee uninterrupted website access or error-free operation.

11. Indemnification

You agree to indemnify and hold harmless Qualls Goods from any claims, damages, liabilities, costs, or expenses arising from:

  • Violation of these Terms
  • Misuse of the website or products
  • Violation of applicable laws or third-party rights

12. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the State of California, United States, without regard to conflict of law principles.

13. Privacy

Your use of the website is also governed by our Privacy Policy.

14. Contact Information

For questions regarding these Terms & Conditions, please contact:

Qualls Goods
Email: [Insert Contact Email]
Website: [Insert Website URL]

Final Statement

At Qualls Goods, craftsmanship extends beyond the objects we create.

It includes the standards, clarity, and integrity with which we conduct our business and serve our customers.

Easy Returns & Refunds

Returns & Exchanges Policy

Effective Date: May 9, 2026

At Qualls Goods, we believe the experience of ownership should reflect the same level of care, integrity, and craftsmanship as the products themselves.

Because many of our items are handcrafted, made in limited quantities, or created using natural materials, we ask that customers review the following policy carefully before making a purchase.

Eligibility for Returns

We accept eligible return requests for unused items in original condition within 14 days of confirmed delivery.

To qualify for return consideration, items must:

  • Be unused and unaltered
  • Be returned in original packaging when possible
  • Include proof of purchase
  • Show no signs of wear, damage, or misuse

Returns that do not meet these conditions may be refused.

Non-Returnable Items

The following items are considered final sale and are not eligible for return or exchange unless required by law:

  • Custom or made-to-order pieces
  • Personalized items
  • Limited-release or one-of-one products
  • Gift cards
  • Used soap, fragrance, or personal care products
  • Items marked final sale

Due to the personal nature of skincare and fragrance products, opened or used soaps, perfumes, and related body products cannot be returned for hygiene and safety reasons.

Natural Material Variation

Many Qualls Goods products are handcrafted using natural materials.

Variations in:

  • Leather grain
  • Texture
  • Color tone
  • Edge character
  • Surface markings
  • Patina development

are natural characteristics of the material and are not considered defects.

These distinctions contribute to the individuality and authenticity of each piece.

Damaged or Incorrect Orders

If your order arrives damaged or if you receive the incorrect item, please contact us within 5 days of delivery.

To assist with review, please include:

  • Order number
  • Description of the issue
  • Clear photographs of the product and packaging

Once reviewed, we will determine the appropriate resolution, which may include replacement, repair, exchange, or refund where applicable.

Return Process

To request a return, please contact:

Qualls Goods
Email: [Insert Contact Email]

If approved, return instructions will be provided.

Customers are responsible for return shipping costs unless the return results from an error on our part.

We recommend using a trackable and insured shipping method, as Qualls Goods is not responsible for items lost or damaged during return transit.

Refunds

Approved refunds will be issued to the original payment method after the returned item has been received and inspected.

Please allow reasonable processing time for financial institutions to complete the transaction.

Original shipping charges are non-refundable unless otherwise required by law.

Exchanges

Eligible exchanges may be offered based on product availability.

Because many products are produced in limited quantities, replacement inventory cannot always be guaranteed.

Order Cancellations

Orders may only be canceled before shipment or production begins.

Custom, made-to-order, or personalized items may not be eligible for cancellation once work has started.

Final Statement

At Qualls Goods, we approach craftsmanship with restraint, intention, and respect for material integrity.

Our policies are designed to reflect those same principles—clear, fair, and aligned with the standards behind the work itself.

  • Terms of return (with 30 days)
  • State of return (unused/new)
  • Reason for return (damaged or wrong product)
  • Process for return (Email us at Quallsgeneralgoods@gmail.com)
  • Process of refund (i.e. terms of refund, duration, payment details)
  • (559) 904-9572

Copyright © 2026 Qualls Goods - All Rights Reserved.

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